Terms of Service

1. About Us

MARETRANSFERS is operated by MILOJEVIC MARKO, a sole proprietor based in Kato Gouves, Heraklion, Crete, Greece.

We provide prearranged private road transfers and road-based excursions, subject to availability and individual confirmation.

For enquiries, please contact info@maretransfers.com.

2. Enquiries and Reservations

Our website operates on a Request a Quote basis. Submitting an enquiry does not constitute a confirmed reservation or guarantee availability.

A reservation is confirmed only after the essential service details and final price have been agreed with the customer.

Customers are responsible for providing accurate travel and contact information, including passenger numbers, luggage requirements and relevant flight or ferry details.

3. Prices and Payment

Prices displayed on our website are indicative one-way fares per vehicle for selected routes, not per passenger.

The final price is confirmed individually before a reservation is accepted. Any additional services or charges must be agreed in advance.

No deposit or advance payment is required, and payments are not processed through our website.

Payment is made after the transfer using an agreed payment method.

4. Cancellations and Changes

Customers may cancel a confirmed reservation free of charge up to 24 hours before the scheduled pickup time.

For cancellations within 24 hours of pickup, or if the customer cannot attend, we ask that MARETRANSFERS be notified as soon as possible. No automatic late-cancellation or no-show charge applies under our current policy.

Changes to confirmed arrangements are subject to availability. Any resulting price adjustment will be communicated and agreed before the revised service is provided.

5. Airport Pickups and Waiting Time

For airport pickups, up to 60 minutes of complimentary waiting time is provided from the aircraft's actual landing time.

Additional waiting is subject to availability and prior agreement. It is not automatically guaranteed.

Customers should provide accurate flight details and notify us of relevant changes whenever possible.

6. Passengers, Luggage and Safety

Our vehicle accommodates up to eight passengers in addition to the driver, subject to available luggage space and the agreed arrangements.

Customers must communicate any child-seat, accessibility or special luggage requirements before confirmation so that we can assess whether they can be accommodated safely.

Passengers must comply with applicable road safety requirements and reasonable safety instructions.

7. Additional Stops

Planned stops should be requested in advance.

Unplanned stops are subject to availability. Any additional charge for extra distance or waiting time must be agreed beforehand.

8. Excursions

Excursions include the agreed private road transport service. Additional services, such as boat tickets, admission fees or guided tours, are included only if expressly confirmed in the quotation.

9. Delays and Service Disruptions

Traffic, weather, road closures and other circumstances may affect the agreed journey.

We will make reasonable efforts to inform customers of significant changes and discuss available alternatives.

If an agreed service cannot be provided, any applicable remedy will be determined in accordance with the booking arrangements and mandatory law.

10. Liability and Customer Rights

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by applicable law.

11. Privacy

Personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, share and retain personal data.

12. Applicable Law

These Terms are governed by Greek law, without prejudice to mandatory consumer protections that may apply.

13. Contact

For enquiries or questions concerning these Terms, please contact info@maretransfers.com.